FAQ

How can we help you?

Frequently asked questions

POBS is located in Perth, Western Australia, with our main shipping facility based in Canning Vale.

We supply a comprehensive range of building materials including plasterboard, insulation, bricks, timber, steel, and much more.

You can place an order directly through our online Shopify store. Simply select the materials you need, add them to your cart, and proceed to checkout.

Our shipping rates vary depending on the service required and your location:

  • Perth Metro Area (2 Man Unload) - $210.00 AUD
  • Perth Metro Area (Crane or Hiab Delivery) - $600.00 AUD
  • Perth Metro Area (Forklift) - $149.00 AUD
  • Perth Metro Area (Help On Site) - $169.00 AUD
  • Rest of WA - $400.00 AUD, with the possibility of additional charges based on the order size.

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Yes, while we do our best to maintain the listed prices, additional charges may apply for larger or more complex orders. We will always communicate with you and obtain your agreement before applying any additional charges.

For certain orders and delivery services, you might be required to provide assistance or equipment like a forklift for unloading. We will inform you of these requirements before delivery.

Absolutely! We cover all areas of Perth and the broader region of Western Australia, though additional charges may apply for locations outside the Perth Metro area.

We take great care to ensure your materials arrive in perfect condition. However, we cannot be held liable for damages that occur during transit if proper unloading assistance is not provided at the site.

Our delivery services are not available on Saturdays, Sundays, and public holidays. Orders placed on these days will be processed the next business day.

On special request, we might be able to facilitate delivery on a Saturday.

For any inquiries or assistance, please contact our customer service team through the contact information provided on our website.

Have you any question? We're ready to help.